Returns & damaged bottle policy

Damaged in transit

If a bottle arrives broken, leaking, or otherwise damaged:

1. Take clear photos of the outer box, packing material, and the damaged bottle within 24 hours of delivery.
2. Email support@bourbonandoak.com with the photos and your order number.
3. We'll ship a replacement bottle within two business days at no cost — no need to return the damaged bottle.

Claims filed more than seven days after delivery cannot be replaced under our carrier insurance. Inspect packages on arrival.

Unopened bottles — 14-day return window

Changed your mind? Unopened, undamaged bottles in their original packaging can be returned within 14 days of delivery for store credit minus a 15% restocking fee and return shipping. To start a return:

• Email us with your order number and the bottles you want to return.
• We'll send a UPS Adult Signature pickup label. The bottles must be packed in the original carton (or equivalent spirits-rated packaging) for the carrier to accept them.
• On receipt and inspection, we issue store credit to your account within five business days.

Allocated and limited-edition bottles

Allocated Kentucky bourbons — including Pappy Van Winkle, William Larue Weller, George T. Stagg, and the rest of the BTAC line — are final sale unless damaged in transit. We can't accept change-of-mind returns on these because we can't restock them from our distributor.

Wrong bottle shipped

On us. Email us within seven days and we'll ship the correct bottle plus a pre-paid UPS pickup label for the wrong one. No restocking fee.